Privacy Policy

1. Who We Are

Marshall Lawn and Landscape ("we," "our," or "us") operates out of 600 Shadywood Dr, Marshall, TX 75670. We provide residential and commercial lawn maintenance, landscaping, sod installation, drainage solutions, and stone hardscaping services across Harrison County and East Texas. You can reach us by telephone at (903) 722-2964 or by email at info@marshalllawnandlandscape.com.

2. Information We Collect

When you visit our website, submit a quote request, or communicate with us, we may collect the following personal information that you voluntarily provide:

• Contact Details: Full name, telephone number (including mobile phone numbers), and email address.
• Property Details: Physical street address, city, state, and ZIP code for service delivery and property estimates.
• Service Inquiries: Selected service types (mowing, sod installation, patio construction, French drains) and any project notes you submit.
• Technical Data: Standard server logs, IP address, device type, and browser user agent for website security and optimization.

3. How We Use Your Information

We collect and use your personal information solely for legitimate business purposes related to fulfilling your outdoor care requests:

• Generating and providing accurate lawn care, sod, drainage, or hardscape estimates.
• Scheduling on-site property walkthroughs and maintenance route dispatches.
• Sending appointment reminders, schedule confirmations, weather delay notifications, and invoices.
• Responding to customer inquiries, questions, and support requests.
• Improving our website functionality and customer experience.

4. SMS / Text Messaging Policy & Opt-In Terms

When you provide your mobile phone number on our online quote calculator, booking forms, contact forms, or via phone/SMS inquiry, you explicitly consent to receive transactional and informational SMS/MMS messages from Marshall Lawn and Landscape.

• Program Description: Marshall Lawn and Landscape Customer Dispatch & Service Updates (quote delivery, appointment scheduling, service reminders, weather notifications).
• Message Frequency: Message frequency varies based on your service requests and active project status.
• Message & Data Rates: Standard message and data rates may apply from your wireless carrier.
• Opt-Out / Stop Instructions: You may opt out of receiving text messages at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any message sent by us. Upon receiving your request, we will send a confirmation SMS and cease all text communications to that number.
• Help / Customer Support: For assistance, reply HELP to any message, call us directly at (903) 722-2964, or email info@marshalllawnandlandscape.com.
• Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

5. Non-Disclosure & Sharing Policy

We do NOT sell, rent, trade, or share your personal information or mobile phone numbers with third parties, affiliate companies, or external marketers. We only disclose information if required by law (such as in response to a subpoena, court order, or governmental regulation) or strictly with trusted operational infrastructure providers (such as telecom routing gateways) solely to transmit your requested service communications.

6. Data Security & Retention

We implement administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or misuse. Information is retained only as long as necessary to fulfill the operational purposes for which it was collected or to comply with applicable legal obligations.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our SMS practices, please contact us: